Shipping Policy
At Leche Mum, we strive to provide you with the best shopping experience possible, which includes fast and reliable shipping. Please read our shipping policy below to understand how and when you can expect your order to be delivered.
Processing Time
- All orders are processed within 3 to 7 working days.
- We do our best to get items sent out to you as soon as possible.
Shipping Time
- Shipping times vary based on your location and the shipping method chosen at checkout.
- Estimated shipping times will be provided during the checkout process.
Shipping Rates
- There is a flat fee for orders less that R600.
- All orders over R600 are free countrywide.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can track your order using the tracking link provided in the email.
Delivery Issues
- If there are any issues with your delivery, such as delays or lost packages, please contact our customer service team at info@lechemum.co.za
- We will work with the carrier to resolve the issue as quickly as possible.
- If you notice any damage to the box or flyer bag upon delivery, please document it on the waybill, take a photo, and email the details and pictures to info@lechemum.co.za.
Returns and Exchanges
- If you need to return or exchange an item, please refer to our Returns and Exchanges Policy for detailed instructions.
Additional Order Info
- Please note: Orders are processed and delivered only on business days (excluding weekends and public holidays).
- Orders must be paid within 24 hours to prevent cancellation.
Contact Us
- For any questions or concerns regarding our shipping policy, please contact us at info@lechemum.co.za
Thank you for shopping with Leche Mum! We appreciate your business and are committed to providing you with the best possible service.
