Privacy Policy

At Leche Mum, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and make a purchase.

Information We Collect

When you visit our website and make a purchase, we may collect the following types of information:

• Personal Information: This includes your name, email address, shipping address, billing address, phone number, and payment information.
• Browsing Information: This includes information about your visit to our website, such as your IP address, browser type, device information, pages visited, and time spent on our site.
• Transaction Information: This includes details about your purchases, such as the items bought, date and time of purchase, and payment method.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Orders: To process and fulfil your orders, including shipping and handling, and to communicate with you about your order status.
• Customer Service: To provide customer support and respond to your inquiries and requests.
• Personalisation: To personalize your shopping experience, including showing you products that may interest you.
• Marketing: To send you promotional emails, newsletters, and other marketing communications. You can opt-out of these communications at any time.
• Improving Our Services: To analyse and improve our website, products, and services.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer service.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.

Security of Your Information

We take the security of your personal information seriously and implement a variety of security measures to protect it. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access, update, or delete your personal information by contacting us at support@lechemum.co.za .
• Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
• Request a copy of the information we hold about you.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control the use of cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@lechemum.co.za

Thank you for shopping with Leche Mum. We value your privacy and are committed to protecting your personal information.